This is StayFloat's pre-launch legal framework. It is intended to clearly describe the current platform relationship while commercial functionality continues to be developed. Transaction-specific terms may apply when live paid services are introduced.
1. Scope
This Privacy Policy explains how StayFloat handles personal information when you visit our website, create or use an account, join early access, contact us, submit property information, interact with StayHub-related experiences or use other StayFloat services that reference this Policy.
StayFloat is developed within A'Dash Technologies Group. Additional corporate or controller information may be published as the formal commercial operating structure is finalized.
2. Information we may collect
- Identity and account information such as name, email address, telephone number and account identifiers.
- Guest profile, preferences, saved stays and service-interaction information.
- Host, property, business, location, branch, team or accommodation information submitted during onboarding or platform use.
- Communications sent to StayFloat or exchanged through supported StayFloat features.
- Technical information such as device, browser, IP address, session, security, authentication and diagnostic data.
- Early-access, waitlist, interest and product-feedback submissions.
- Future booking, transaction and payment-related metadata where those services become available.
- Verification or compliance information where required for a particular host, property or service.
3. Why we process information
- To create, authenticate and secure accounts.
- To provide StayFloat functionality requested by the user.
- To onboard and support properties and hosts.
- To respond to guest, host and business enquiries.
- To prevent fraud, abuse, unauthorized access and security incidents.
- To operate, analyze, troubleshoot and improve the platform.
- To comply with applicable legal and regulatory obligations.
- To send service communications and, where separately permitted, marketing communications.
- To support future reservations, payments, StayHub functionality and connected services when those features are activated.
4. Data minimization and purpose
We aim to collect personal information that is reasonably relevant to the service, function, security requirement or legitimate operational purpose involved.
We do not intend to use personal information for a materially incompatible purpose without an appropriate legal basis or notice.
5. Sharing
StayFloat may share information with service providers that help us operate infrastructure, hosting, authentication, communications, analytics, support, security and future transactional services.
Where necessary to provide a requested hospitality service, information may be shared with the relevant property operator, host or authorized service provider.
We may disclose information where required by law, legal process, a competent authority, or where reasonably necessary to protect users, the platform or others from fraud, abuse or material harm.
6. A'Dash ecosystem
StayFloat is part of the broader A'Dash Technologies Group ecosystem. Future integrations with other A'Dash services may be introduced where relevant to hospitality, mobility, commerce, delivery or related experiences.
Personal information will not automatically be made available across every A'Dash product merely because the products share a parent group. Material integrations involving personal information should be implemented with appropriate purpose, access controls and notice.
7. Cross-border processing
StayFloat may use service providers or infrastructure located outside the country in which a user is located. Where personal information is processed or transferred across borders, we aim to apply appropriate contractual, technical and organizational safeguards required by applicable law.
8. Retention
We retain personal information for periods reasonably necessary for the purpose for which it was collected, account and service administration, security, dispute handling, legal compliance and legitimate record-keeping.
Retention periods may vary by category. We intend to maintain an internal retention schedule and securely delete, anonymize or otherwise dispose of information when continued retention is no longer justified.
9. Security
We use technical and organizational measures designed to reduce the risk of unauthorized access, misuse, alteration, loss or disclosure. No online system can guarantee absolute security.
Access to personal information should be limited according to role, operational necessity and authorization.
10. Your privacy choices and rights
Depending on applicable law and the circumstances, individuals may have rights relating to access, correction, objection, deletion, restriction or other treatment of their personal information.
Requests can be directed to guestsupport@guestnest.online. Host and property-related privacy questions may also be sent to hosts@guestnest.online.
We may need to verify identity before completing a request.
11. Marketing
Where marketing consent is requested, it should be presented separately from acceptance of terms required to use the platform. Users may withdraw from optional marketing communications through available unsubscribe or preference mechanisms.
12. Children
StayFloat is not intended to allow children to independently enter binding accommodation or host transactions. Where services involving minors are introduced, additional protections and age-appropriate processes may apply.
13. Privacy contact
Privacy enquiries may be sent to guestsupport@guestnest.online. StayFloat will publish additional data-controller and privacy-governance details as its commercial operating structure and regulatory registrations are finalized.
Contact StayFloat support if you need clarification about how this policy applies to your account or platform use.