This is StayFloat's pre-launch legal framework. It is intended to clearly describe the current platform relationship while commercial functionality continues to be developed. Transaction-specific terms may apply when live paid services are introduced.
1. Current pre-launch status
StayFloat is in a phased pre-launch period. A demonstration, early-access submission, waitlist entry, simulated reservation or property preview is not a paid booking and does not create a refund entitlement unless money was actually charged under an expressly identified paid transaction.
2. Future live bookings
When StayFloat enables live accommodation transactions, the cancellation and refund terms applicable to a booking should be shown before the guest confirms the transaction.
Different properties, rate types or services may have different cancellation windows, refund conditions or non-refundable components where lawful.
3. Transaction review
Before a live transaction is finalized, users should be given an opportunity to review material transaction information and correct or withdraw before final submission where required.
4. Property cancellation
Where a host or property cannot honor a valid confirmed booking, StayFloat may apply property-specific remedies, re-accommodation support, refunds or account actions according to the applicable live booking rules in force at that time.
5. Consumer rights
Nothing in this Policy is intended to remove consumer rights or remedies that cannot lawfully be excluded.
6. Support
Questions about an actual charge or future confirmed reservation should be sent to guestsupport@guestnest.online with the relevant transaction or booking reference.
Contact StayFloat support if you need clarification about how this policy applies to your account or platform use.