Trust should beginbefore the booking does.
StayFloat is still in pre-launch, but our responsibility to be clear with guests, hosts and property partners starts now. This centre explains the rules, privacy practices and current limitations that apply while the platform develops.
Clear terms
Understand the relationship before using the platform.
Privacy
Know how information may be collected and used.
Pre-launch honesty
Demos and previews are clearly separated from live transactions.
Platform Terms
Terms of Use
The general rules that govern access to and use of the StayFloat website, accounts, demos, early-access services and future platform functionality.
Read documentYour Information
Privacy Policy
How StayFloat collects, uses, protects, shares and retains personal information during pre-launch and as the platform evolves.
Read documentFor Travelers
Guest Terms
Additional rules and protections for people who use StayFloat to explore, communicate with, and eventually transact with accommodation providers.
Read documentFor Properties
Host & Property Terms
Rules for property owners, managers and authorized representatives using StayFloat, property onboarding, marketplace tools and StayHub.
Read documentTransactions
Cancellation & Refund Policy
How cancellation and refund rules are presented during pre-launch and how they will apply when binding StayFloat transactions become available.
Read documentTrust & Safety
Community & Acceptable Use Standards
The behavioral and platform-use standards intended to protect guests, hosts, properties, staff and the StayFloat community.
Read documentWebsite Technology
Cookie & Tracking Notice
How StayFloat may use cookies, local storage and similar technologies for essential operation, security, preferences and future analytics.
Read documentCurrent Platform Status
Pre-Launch & Early Access Notice
Important information explaining what is live, what is illustrative and what users should expect while StayFloat is in phased development.
Read documentPre-launch legal foundation.
Effective September 18, 2026. Version 1.0 — Pre-Launch. StayFloat will update these documents as live commercial functionality, payment flows and additional jurisdictions are introduced.