This is StayFloat's pre-launch legal framework. It is intended to clearly describe the current platform relationship while commercial functionality continues to be developed. Transaction-specific terms may apply when live paid services are introduced.
1. Authority to act
By submitting, onboarding or managing a property through StayFloat, you represent that you are the owner, lawful operator, authorized manager or otherwise authorized representative of the property.
2. Accurate property information
- Property names, addresses, descriptions, accommodation type and material characteristics must be accurate.
- Photographs must fairly represent the property or clearly be identified as conceptual or representative.
- Amenities, restrictions, accessibility information and material guest rules should not be intentionally misrepresented.
- Availability and pricing must be kept accurate when live transactional features are enabled.
3. Legal operation
Hosts and property operators remain responsible for obtaining and maintaining licences, registrations, permissions, insurance, tax compliance and other legal requirements applicable to the operation and offering of their accommodation.
StayFloat's technology does not replace the host's obligation to determine and comply with requirements applicable to the property.
4. Guest treatment
- Treat guests fairly, lawfully and respectfully.
- Honor valid confirmed commitments once live booking functionality applies.
- Maintain reasonable safety, cleanliness and operational standards.
- Do not unlawfully discriminate against guests.
- Do not misuse guest personal information.
- Do not use StayFloat to facilitate deceptive, fraudulent or unsafe accommodation practices.
5. Property content
You represent that you have the rights required to provide photographs, descriptions, trademarks, logos and other property content submitted to StayFloat.
You grant StayFloat a non-exclusive licence to host, reproduce, format and display submitted property content as reasonably necessary to operate and market the relevant StayFloat services.
6. StayHub
StayHub is intended to help properties coordinate aspects of the guest experience, communication, services and operations. Hosts remain responsible for human operational decisions, property safety, service fulfillment and staff conduct.
StayHub demonstrations or simulator experiences do not necessarily represent functionality that is currently activated for every property.
7. Guest information
Guest information obtained through StayFloat should be used only for legitimate hospitality, reservation, support, safety, legal or operational purposes consistent with applicable privacy requirements.
Hosts must not sell, exploit or use StayFloat guest information for unrelated purposes without an appropriate legal basis.
8. Enforcement
StayFloat may pause onboarding, restrict a listing, suspend functionality or remove a property where reasonably necessary in response to suspected fraud, material misrepresentation, safety risk, unlawful activity, misuse of personal information or material breach of applicable terms.
Contact StayFloat support if you need clarification about how this policy applies to your account or platform use.